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I apologize for the delay. Do you still need assistance?
Understood. The volume was tremendous and unfortunately being a Sunday we were light on assistance.
I, as well as the others here do this around our regular jobs. Wouldnt really be a tech if all we did was sit online:)
Anyway I apologize, and you be happy to know that I am forwarding to customer service. And no...we are not robots....we are people who fit this into out schedule...thus instead of $90-$100 (Sunday $150 hr) you can get online help for $22. And it works well as I have over 11,000 successful repairs online.
Enough of that...I will forward to customer service for you and wish you a pleasant evening. I wish you well on your repair...
Yes I totally understand...that is why it is already sent to customer service.
Hope all goes well.