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good afternoon, I am Kevin. Do you know the model # ***** the thermostat?
I see it now, let me take a quick look at it.
can you go to the thermostat and verify settings in "advanced setup"
the settings should be on (step 9 =0:00) this is located on page 13 of the link I am sending you. also check page 14 of the pdf, just to be sure settings are right.
sorry forgot to send you the pdf.. http://www.totaline.com/homeowners/files/11001