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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Yes if it is in an unoccupied state it will not heat...That is part of the program setup by the installer or whoever programmed the occupied and unoccupied times.
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I see this question is still open if there was nothing more I can do for you please rate my service using the star rating system so I can put this on my done list thanks!