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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My name smalto
my issue is regarding my goodman heater

Customer Question

Customer: my name smalto
my issue is regarding my goodman heater that is not working
JA: Thanks. Can you give me any more details about your issue?
Customer: well, the light b link 3 times
the blower dont come on at all
test the igniter , it is working test the blower it is working
test the electic going to the blower nothing at all
JA: OK got it. Last thing – JustAnswer charges a fee (generally around $18) to post your type of question to HVAC Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: when you say for less, what do you mean?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can

continue our conversation.
What is the model number of your unit?

Customer: replied 1 year ago.
caf036b2b
Customer: replied 1 year ago.
sorry: cacf036b2b
Expert:  Rick replied 1 year ago.

That the AC coil model not the furnace. I need the furnace model. Check the rating tag on the furnace.

Customer: replied 1 year ago.
with the call what is all that cost me
Customer: replied 1 year ago.
do you mean the blower model?
Expert:  Rick replied 1 year ago.

I don't understand the cost question. Do you have a furnace or an air handler?

Customer: replied 1 year ago.
with the call what is all that cost me: how much will i be paying you guys all together, no i dont have good signal in the basement
Expert:  Rick replied 1 year ago.

You set the price of this question at $28 a phone call is an additional $18

Customer: replied 1 year ago.
please let get to the issue, you are asking furnace number are you refering to the blower ?
Expert:  Rick replied 1 year ago.

You didn't answer my last question "Do you have a furnace or an air handler?"

Expert:  Rick replied 1 year ago.

Both of them have blowers

Customer: replied 1 year ago.
I cant talk on the phone, is that a requirement ?
Expert:  Rick replied 1 year ago.

Phone call is an additional service, it's not required

Customer: replied 1 year ago.
additional to how much ,i am paying right now
Expert:  Rick replied 1 year ago.

You set the price of this question at $28 a phone call is an additional $18

Customer: replied 1 year ago.
i did not set to 28 , Mark henley told me 23 something dollars......ok will that be the entire cost ?
Customer: replied 1 year ago.
28+18
Customer: replied 1 year ago.
if yes lets do it
Expert:  Rick replied 1 year ago.

$28 with no call, $46 if I call. But I can't help you if you can't give me the model number

Customer: replied 1 year ago.
but when you say furnace model do you mean the blower number?
Expert:  Rick replied 1 year ago.

I'm going to open this backup to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer

Customer: replied 1 year ago.
not satisfied, dont charge me, why did you even transfer me to someone else...I am not paying the service and will dispute the $5.oo that you sguys are charging for right now.....you did not help me at all, seems like yu just wanted to call me, charge me more money....Rick that was bad customer service...
Customer: replied 1 year ago.
dont need the service no more...
Customer: replied 1 year ago.
do not charge my account , as you can see, you guys did not help me , my issue stays unresolved..