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Try pushing it down a little then turn.
Can you give ma a picture of the gas valve?
. You can post a picture here by clicking on the paper clip icon in the tool bar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like Google pics or Dropbox. Then post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get to me. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us
Ok, but you need to post the pic from a PC or a Mac.
You can't post it here from an iPhone. If you upload it to a file/pic sharing service then post the share link here that will work.
Click on the paper clip icon in the tool bar at the top of this dialogue box (the paper clip will only show up on a Mac not an iPad or iPhone. Then follow the file path to where you saved your pic
Then your only option is to upload the pic to a file/pic sharing service then post the share link here. But this is a long shot. You should be able to turn the dial with little or no difficulty. If you can't then the gas valve may have to be replaced. I'm looking for a pic on the chance something else is going on here.
Ok, I'll let customer service know you want a refund
You're welcome. Thanks for trying Just Answer