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Are you there?
we can get the not to turn to pilot at

Customer Question
Customer: hi are you there?...
Customer: hi are you there?
we can get the not to turn to pilot at all
JA: Thanks. Can you give me any more details about your issue?
Customer: we have an old Lennox...the knob has three settings..on off and pilot. it turns to on and off easily but it wont turn to pilot it just stops on ON
JA: OK got it. Last thing – JustAnswer charges a fee (generally around $18) to post your type of question to HVAC Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: we are a rush
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: HVAC
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Customer reply replied 2 years ago
I have someone here now helping. I thought this was immediate service?
Customer reply replied 2 years ago
I paid with pay pal and am sitting beside the STUPID furnace LOL
Customer reply replied 2 years ago
hi there I would like to cancel this. I thought it was immediate chat
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
im giving this a few minutes and then I m going to cancel it . thanks just a little mis leading we are in a rush (:
Answered in 16 minutes by:
10/18/2015
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,045
Experience: 40+ yrs. experience as a licensed oil & gas technician.
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Customer reply replied 2 years ago
yeah HI I was just about to cancel ): YES I CANT TURN THE STUPID KNOB to pilot
Customer reply replied 2 years ago
it turns to on and off so easily
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Try pushing it down a little then turn.

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Customer reply replied 2 years ago
but when I go to turn it to pilot there is NO WAY...not pushing up or pushing down, its like it is not supposed to turn!
Customer reply replied 2 years ago
it doesnt push down not even a little
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Can you give ma a picture of the gas valve?

. You can post a picture here by clicking on the paper clip icon in the tool bar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like Google pics or Dropbox. Then post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get to me. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us

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Customer reply replied 2 years ago
let me grab my Iphone
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, but you need to post the pic from a PC or a Mac.

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Customer reply replied 2 years ago
there is no tool bar at the top of the dialgue box...only for Face book print etc...Im on a mac can I send you a pic from my phone?
Customer reply replied 2 years ago
ok Im on my mac lap top
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You can't post it here from an iPhone. If you upload it to a file/pic sharing service then post the share link here that will work.

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Customer reply replied 2 years ago
i have to go and get the cord for the mac and phone connect
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok

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Customer reply replied 2 years ago
im not sure how to upload photo
Customer reply replied 2 years ago
the knob has on off and a little triangle with a c in it
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Click on the paper clip icon in the tool bar at the top of this dialogue box (the paper clip will only show up on a Mac not an iPad or iPhone. Then follow the file path to where you saved your pic

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Customer reply replied 2 years ago
im on my mac no paper clip
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Then your only option is to upload the pic to a file/pic sharing service then post the share link here. But this is a long shot. You should be able to turn the dial with little or no difficulty. If you can't then the gas valve may have to be replaced. I'm looking for a pic on the chance something else is going on here.

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Customer reply replied 2 years ago
it doesnt have a pilot light picture only a triangle with a C in it. IS THAT the pilot light setting?
Customer reply replied 2 years ago
this is not helping. can you just refund me? I notice that your service to 33 dollars not 5 like it said it would. can you please
just refund thanks
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, I'll let customer service know you want a refund

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Customer reply replied 2 years ago
thanks anywy
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You're welcome. Thanks for trying Just Answer

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Phil
Phil
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Category: HVAC
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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