How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask airheatman Your Own Question
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8370
Experience:  Furnace, A/C and heat pump specialist.
Type Your HVAC Question Here...
airheatman is online now
A new question is answered every 9 seconds

We had a Daikin Mini Split system installed in our bonus

Customer Question

We had a Daikin Mini Split system installed in our bonus room 2 years ago. We only use the room twice a year when my daughter's family visits, once in winter, once in summer. We noticed this past late May that the unit was dripping on the inside. This must have also been the case when it was installed in May 2013 and then again in summer of 2014 when we used the unit during the visit.
We contacted Home Depot and they referred us the contractor who installed the unit. The service man found that the drainage line for the condensation had been installed by running the line down the outside wall and around the corner on the ground behind a hedge of bushes against the brick of the house. He cleared the line and place the line away from the bushes so it would now drain properly and not become clogged.
We feel that the drainage line should have been installed mounted and cut off before it hit the ground so that the line would not have gotten blocked by the debris.
We asked for the contractor for restitution as now we have damaged underlayment, possible damage to carpet, water damage to built-in bookshelves and a small amount of mold in the attic space to the right of the unit.
Thank you.
Submitted: 2 years ago.
Category: HVAC
Expert:  airheatman replied 2 years ago.

This might be a tough case in court if you sue. Technically you are correct that the drain should have been routed to a location that would not allow the debris to block the drain.I personally like to terminate the drain a few inches above ground level.But he fact that you do not use that often has allowed time that warranty issues and claiming the blocked drain is the culprit may be a bit difficult.Installer may claim that if you have not had an annual maintenance performed and waited 2.5 years to make the complaint may prove in his favor.