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hello, is the install done by a contractor?
excellent..good you asked....do not touch anything. If you even take a cover off they can void warranty.
You must call the installing contractor. They will process the warranty and service. You must go through them...and do not do anything other checking filter or breakers to the equipment. Then leave breakers OFF until contractor looks at.
I really wish you luck and if you have any questions at all let me know.