How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask HVAC Guru Your Own Question
Category: HVAC
Satisfied Customers: 14870
Experience:  15yrs in the HVAC industry with certificates and degrees.
Type Your HVAC Question Here...
HVAC Guru is online now
A new question is answered every 9 seconds

I have a Honey well vision pro 8000 I have an older furnace.

Customer Question

I have a Honey well vision pro 8000 I have an older furnace. What is the code change? My ac is set on but the heater runs???
Submitted: 2 years ago.
Category: HVAC
Expert:  HVAC Guru replied 2 years ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

Did you rewire this new thermostat? If so what connections do you have wired and is it a HEAT PUMP?

Customer: replied 2 years ago.
I had the heat cool or w y switched up. It works now. Thanks
Expert:  HVAC Guru replied 2 years ago.

Ok cool that is what I was thinking...Happy Labor Day!

Customer: replied 2 years ago.
Now the ac is running but the furnace just fired up as we'll. now what? It's air blown furnace not heat pump
Expert:  HVAC Guru replied 2 years ago.

Ok do you have R-RH/RC Y-Y W-W and G-G?

If so do you have the correct setup in the installer menu picked for your type of system?

Customer: replied 2 years ago.
The code was set for 7 heat pump instead of 1 for central air. Let's see
Expert:  HVAC Guru replied 2 years ago.

Yes I think that will do it!

We are on the honor system for our time, all I ask is please rate my service using the star rating link on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks