How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 21801
Experience:  40+ yrs. experience as a licensed oil & gas technician.
94766
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

Water is collecting inside the unit and dripping down my

Customer Question

water is collecting inside the unit and dripping down my INSIDE wall. Shouldn't it be draining outside?
Submitted: 2 years ago.
Category: HVAC
Expert:  Rick replied 2 years ago.

Yes, it should drain outside. Is your unit tipped so it slopes into the house rather than to the outside? If it is sloped to the outside the drain hole may be clogged.

Customer: replied 2 years ago.
How do I unclog it? I have had the unit for 18 months with no problem. THis just started. Thank you
Expert:  Rick replied 2 years ago.

First, it would be a good idea to put a level on the case outside to be sure it's sloping away from the house. While you're out there take a wire coat hanger and poke it into any open holes on the bottom of the case. Don't insert the coat hanger more than an inch.

Customer: replied 2 years ago.
ok. I'll be back shortly
Expert:  Rick replied 2 years ago.

ok

Customer: replied 2 years ago.
level seems ok, but I could not find any holes to penetrate.
Expert:  Rick replied 2 years ago.

Level seem ok as in side of the unit at the house is the high side?

Customer: replied 2 years ago.
Customer: replied 2 years ago.
additional suggestions?
Expert:  Rick replied 2 years ago.

Then the water should drain out to the outside. If there are no holes on the bottom the condensate will drain out at the bottom corner of the case. Your unit will probably need to be removed from the case to see what the problem is if you don't see anything blocking the corners

Customer: replied 2 years ago.
going back to look again
Expert:  Rick replied 2 years ago.

ok

Expert:  Rick replied 2 years ago.

I have to leave for a while. If you don't have any more questions I'd appreciate a favorable rating. If you do have more questions I'm going to open this backup to my colleagues so one of them can help.

Customer: replied 2 years ago.
I may have more questions since it is not resolved, but it can wait until later. Thank you
Expert:  Rick replied 2 years ago.

Ok, I'm back. Your next step would be to remove the unit from the case.

Customer: replied 2 years ago.
I am personally incapable of removing the unit. That would require the help of a technician in person. Accordingly, I consider this case unresolved, and will not pay the additional fee. I appreciate your help.
Expert:  Rick replied 2 years ago.

You're welcome. Thanks for using Just Answer.