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Amana PTAC unit water drips inside on floor, when cover is

Customer Question
removed, pan is full of...
Amana PTAC unit water drips inside on floor, when cover is removed, pan is full of water, but when outside cover is removed, no water in outside portion of pan. How to get condensate to drip outside?
Submitted: 2 years ago.Category: HVAC
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Answered in 17 minutes by:
8/12/2015
HVAC Technician: Jason Whatley, HVAC Technician replied 2 years ago
Jason Whatley
Jason Whatley, HVAC Technician
Category: HVAC
Satisfied Customers: 60
Experience: HVAC/R Supervisor at DOJ
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Hi my name is ***** ***** I'm here to help you out! Do you have the model number of the unit? This sounds like the condensate line is blocked and needs to be cleared. In order to direct you to the location of the drain I will need to pull up the specs on your specific unit.

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Customer reply replied 2 years ago
Don't have that info
Customer reply replied 2 years ago
unit appears to be sealed, thus seperating the inside part from the outside part
Customer reply replied 2 years ago
outside pan is bone dry, while inside pan has 2 inches of water
Customer reply replied 2 years ago
there also appears to be 'hump' between the inside portion of the pan and the outside portion
HVAC Technician: Jason Whatley, HVAC Technician replied 2 years ago

If you can vac out the water, you should be able to locate the drain hole that will let the water travel through the sealed chassis to the outer pan. If there is a hump, or the unit is not level, the water may not be unable to drain out properly.

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HVAC Technician: Jason Whatley, HVAC Technician replied 2 years ago

Is the unit in a location where it can be removed from the wall to inspect the condition of the chassis?

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Customer reply replied 2 years ago
as for removing the water, already did that once, could not see any access from one side to the other, the hump in the pan appears to be the manufacturers design
HVAC Technician: Jason Whatley, HVAC Technician replied 2 years ago

Have you confirmed the unit is level or slightly tipped away from the front of the unit? Occasionally these units will tip forward and prohibit the proper drainage of condensate water

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