How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brian HVAC Guy Your Own Question
Brian HVAC Guy
Brian HVAC Guy, HVAC Technician
Category: HVAC
Satisfied Customers: 949
Experience:  I have been an HVAC/R mechanic/technician for 30+ years.
Type Your HVAC Question Here...
Brian HVAC Guy is online now
A new question is answered every 9 seconds

I have a HoneyWell vision pro. I came home the air was off.

Customer Question

I have a HoneyWell vision pro. I came home the air was off. I looked at all th c.b. that have anything to do with cooling ar the air handler. I removed the controls from the wall and there were no batteries in it. I put 3 new ones in and followed the instructions in the book. No luck. The fan does not come on nor the air conditioner. The only thing that I can see thta is not handled in the book is the hold temp notice on the screen. It says hold temp for one day. It 90 degrees in the house and 9:55 at night.
Ron Adair
Submitted: 2 years ago.
Category: HVAC
Expert:  Brian HVAC Guy replied 2 years ago.

Hi I'm Brian and I'm here to help!

Just to review, the thermostat was blank and dark and when you put batteries in it, it booted up correct?

Customer: replied 2 years ago.
That is correct.
Expert:  Brian HVAC Guy replied 2 years ago.

Ok, that tells me that there is no 24 volt power coming into the thermostat from the air handler. Even though you checked the breakers, it could still be a couple of things....

Expert:  Brian HVAC Guy replied 2 years ago.

It shouldn't be wired to do this but if you have a drain line or drain pan overflow switch and the installer wired it so it shut everything off, it could do this so I would check that first. The switch is usually in the drain line right at the unit and it has two wires coming out of it. You can pull that out of the fitting and check the float for sticking and the line for a clog. If there isn't one in the line and the unit is laying horizontally with a metal pan underneath it, there could be a pan switch there. You will usually see that the pan is full of water. BUT... these switches are USUALLY wired to just stop the ac from running, not the fan in the air handler or power to the thermostat so this is a reach........

Expert:  Brian HVAC Guy replied 2 years ago.

The next most likely thing is a low voltage fuse has blown in the air handler. This is usually a small 3 or 5 amp automotive style fuse on the air handler or furnace control board that's behind the blower panel mounted to the blower housing. If that's blown it will give the same symptoms.....

Customer: replied 2 years ago.
The pan is damp, it is humid here tonight, but no standing water.
Expert:  Brian HVAC Guy replied 2 years ago.

That is all assuming you indeed are getting correct incoming voltage to the air handler. So the short check list is:

1) Breakers to the air handler. Shut off then back on.

2) Float switch, drainage issue.

3) Low voltage transformer fuse in the air handler.

After that, it's time to get the meter out and find the issue probing for voltages.

Customer: replied 2 years ago.
Thanks, ***** ***** good night.
Expert:  Brian HVAC Guy replied 2 years ago.

Thanks, ***** *****! Let me know if I can help further!

Thanks much,