I am really frustrated right now, and I need some professional feedback on what my options are. Hopefully someone who is familiar with Oregon contractor law can give me an answer on this.
We contracted Mountain Air systems in November of last year to replace out furnace, heat pump, and to replace some ductwork.
The work went reasonably well until March, when I called in to city hall and was told that no permits had been pulled for the work. I had mentioned pulling permits at least 10 times over the course of the job, so that was a surprise to me.
I subsequently went to city hall myself, after drawing up plans post-hoc on my own, and scheduled the inspections. There were some issues with the work. I addressed it myself - even though they had promised me to help with the mandated 1” clearance from duct to ground, they decided not to help me with that. I myself went to home depot and bought a bunch of 1” wooden pedestal squares, shoved them under the ductwork where possible. I rescheduled the final inspection and begged the inspector to let it through and he did, and that was that. 7 months after the project began, and about 3 months after it finished, the work was permitted, due entirely to my own legwork.
Now, of course, we are having issues with the heat pump. It is leaking. We only started using it in May, and now twice already it has stopped working and they have had to refill it with refrigerant. Where is that refrigerant going? Isn’t that a toxic hazard/issue? Shouldn’t we be replacing the unit by now? Is it normal to have 2 service calls in barely 2 months?
At this point I am wondering what my options are. City Hall told me to report these guys to the Oregon contractors board. Is there any way to file for damages somehow so I can get a registered Carrier
dealer to come out and take a look?
Another thing is that they told me they were Carrier dealers, but they don’t show up under the Carrier dealer search. So what’s that about?
My wife just spoke to them on the phone, and they apologized that “one out of 50 new units has issues like this, we are sorry it had to be you”. Is that true at all?
We were gone this weekend for the service call so my mother in law was here to let them in. He apparently said he ran out of hydrogen. Hydrogen? Do people really call refrigerant hydrogen? And who shows up for a service call, where the month prior we had run out of refrigerant and they had been forced to come back because they hadn’t brought enough, and AGAIN runs out of refrigerant?
Any advice is appreciated. I just feel completely taken advantage of and I just don’t feel like I can trust these guys to do a decent job anymore. Mostly I’m wondering what kind of legal action I can take. What is the burden of proof for filing a claim against their bond? And is there a law against letting refrigerant leak like that?