How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 22042
Experience:  40+ yrs. experience as a licensed oil & gas technician.
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

I have a State gas hot water heater that will not run more

Customer Question

I have a State gas hot water heater that will not run more than once,gets up to temp then will not restart when required the only way is to reboot-it (unplug and replug then it starts)I get no lights on the panel led status as to why?
Submitted: 2 years ago.
Category: HVAC
Expert:  Rick replied 2 years ago.
What happens when it won't restart?
Customer: replied 2 years ago.
nothing runs, just end up with tank full of cold water
Customer: replied 2 years ago.
Nothing on led panel is lite
Expert:  Rick replied 2 years ago.
Then you probably have a faulty gas control valve. If the heater is more than 8 years old it may not be worth the expense to replace it since the tank could leak at any time. If the unit is less than 6 years old then it may be under warranty
Customer: replied 2 years ago.
6 years old
Expert:  Rick replied 2 years ago.
Then I'd suggest you look into a warranty claim. Usually the plumber who installed the unit will handle warranty issues.
Customer: replied 2 years ago.
with very limited use as we are both seniors and seldome have visitors
Customer: replied 2 years ago.
ok thx will call installer
Expert:  Rick replied 2 years ago.
You're welcome