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I have Electric Heat Pump and no C wire. Trying to

Customer Question
Hi. I have...
Hi. I have Electric Heat Pump and no C wire. Trying to figure out how to wire RTH 9580
Submitted: 3 years ago.Category: HVAC
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Customer reply replied 3 years ago
What happened to the HVAC expert who said I need to do the deposit?
Answered in 7 minutes by:
5/24/2015
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 years ago
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 23,155
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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are you comfortable getting into the indoor unit?
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Customer reply replied 3 years ago
yes
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 years ago
Ok so basically you need an extra wire for C and do not have an extra in cable correct
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Customer reply replied 3 years ago
There is an extra Blue wire that was wrapped around the cable. I have a voltage tester and that Blue wire does not register 24 Volt like the W, Y and G wires. I find the blue wire in the heat pump and it is connected already, yet the green wire is wrapped around the outside of the cable at the heat pump.
Customer reply replied 3 years ago
do you now have online/real time chat service?
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 years ago
The indoor unit or outdoor unit?
Tell me what colors are at thermostat.
and you are saying blue is NOT attached at thermostat but IS at air handler?
I see the chat request so will opt to someone with chat enabled right now.
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Customer reply replied 3 years ago
At thermostat - R, W, Y and G (extra Blue, not connected and wrapped around outside of cable. At air handler, R, W, Y and B connected (Green is wrapped around outside of the cable).
Customer reply replied 3 years ago
if you can't help me now, I would like a refund....I cannot wait 24 hours.....ridiculous service.
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