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Ask Andrew Smith Your Own Question
Andrew Smith
Andrew Smith, HVAC Technician
Category: HVAC
Satisfied Customers: 3629
Experience:  City & Guilds Plumbing and Heating Engineer
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ferroli boiler not working

Customer Question

ferroli boiler not working
Submitted: 5 years ago.
Category: HVAC
Expert:  Andrew Smith replied 5 years ago.
Hi my name is Andrew - I will try and sort your problem in the shortest possible time. A03 is overheat. Can you confirm that the system is full of water and the pump is spinning?
Customer: replied 5 years ago.
How do I check that it is full of water? There is no noise coming from it so I doubt it is ',spinning' how do I check this also?
Expert:  Andrew Smith replied 5 years ago.
What is the pressure gauge reading?
Customer: replied 5 years ago.
Reading just above 1.5
Expert:  Andrew Smith replied 5 years ago.
Can you take the plug out of the centre of the pump and see if the internals are spinning when you reset the boiler?
Customer: replied 5 years ago.
I am really sorry but I am looking at a white metal front. I am not sure what you mean as I cannot even see the pump! All I have is this white metal box with 2 little displays at the bottom left front and underneath there is 6 pipes going into the box and the little gauge. ? Sorry for being a bit thick. I think I need to un screw white metal front to get it off?

Expert:  Andrew Smith replied 5 years ago.
Usually 2 screws on the top corners and then lifts off
Customer: replied 5 years ago.

Once I do that (remove the 2 screws from the bottom and take of the front cover) I will then see the pump with a plug in the centre that I can remove? How do i reset the boiler?

Expert:  Andrew Smith replied 5 years ago.
Use a screwdriver to take the plug out, the boiler should reset when you press and hold the main power button.
Customer: replied 5 years ago.

Thank you. I will try that today. I am sorry if my questions seem so fragmented but I have no internet at home so I am having to get your answers from work, go home and investigate and then come back to work to reply ....!! This creates a very long winded way of doing things!

I also have to work!!

I do appreciate your help and I will get a screw driver and go do as you suggest. (A knife would not work yesterday)


Expert:  Andrew Smith replied 5 years ago.
That's fine - just come back if you need me
Customer: replied 5 years ago.

Andrew - thanks for your help. I removed the front cover and I could not see any parts you mentioned. There was another smaller metal sealed box and underneathe that the 2 digital displays and a small motor of some sort which I could not see how to remove.

I will get the engineer out..... The thing is less than 3 months old!!!

Ah well worse thiings happen I suppose than having a cold shower!!

thank you for your efforts in trying to help me.

Expert:  Andrew Smith replied 5 years ago.
Good idea. If it is only that old it will be covered my the manufacturer's warranty and also the engineers guarantee for the whole of the year.
Customer: replied 5 years ago.

I seem to have been misled? I was not able to fix the probelm with the advice you gave yet I seemed to have been charged?

I did not accept any answer and I have had to call out an engineer? It seems misleading that I have had to pay for a service where I am still in the same situation i was in when I started and am having to resolve the problem myself???

Expert:  Andrew Smith replied 5 years ago.
You get charged whether anyone answers or not. It stays in their pot unless you get a question answered or ask for a refund. It is their way of doing things. If you ask for a refund it is usually done immediately.
Customer: replied 5 years ago.

I am sorry, although Andrew was very helpful I was not able to resolve the problem with the answers he gave me.

I had to get an engineer out to come and look at the problem. What he ended up doing to resolve it was a lot more in detail than what answers I was getting on this website. If I could have a refund I would be grateful.





Expert:  Andrew Smith replied 5 years ago.
That has come to me again. You should try the main webpage and click on "contact"