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Thanks for giving me the opportunity to help! On the Whisper Heat, the damper will open before the ignition control starts working. If you've hooked it up correctly, you may have a bad damper motor, although this is rare.
Can you forward pictures of the wiring as you hooked it up?
Sorry - we were having a browser problem. This only works in IE and we were using Chrome. Anyway, a photo of the wiring is below. My husband ran to the store and will be back shortly. In the meantime, if I can take a photo with a different perspective or anything, let me know.
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Here are 2 more photos.
Re: the rollout switch - should we push it or pull it?
Sorry, I am not sure what "C" and "R" are.
Once I have the damper door open, do I keep it ope or do I let is close by itself?