Honda

Have Honda questions? Ask a Honda repair expert.

Ask an Expert,
Get an Answer ASAP!

My key wont turn when I try to start it. I have two keys and…

Customer Question
My key wont turn...

My key wont turn when I try to start it

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

I have two keys and neither work

Mechanic's Assistant: What is the model/year of your Honda?

2009 honda ridgeline

Mechanic's Assistant: Are you fixing your Ridgeline yourself? What have you tried so far?

I wiggled the steering wheel and used both keys and nothing works

Submitted: 4 months ago.Category: Honda
Show More
Show Less
Ask Your Own Honda Question
Answered in 50 minutes by:
3/16/2018
Mechanic for Honda: Jared D, ASE Certified Technician replied 4 months ago
Jared D
Jared D, ASE Certified Technician
Category: Honda
Satisfied Customers: 2,270
Experience: Shop Supervisor at County Fleet
Verified

Good morning,

It sounds like there is either debris in the lock cylinder keeping it from turning or one of the pins in the cylinder is stuck not allowing the key to turn. Both cases are fairly common on this vehicle.

At this point you can either replace the lock cylinder or have a locksmith come out and try to repair the cylinder.

Do you plan to do any repairs yourself?

Do you have some WD-40 handy?

Ask Your Own Honda Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mechanic for hondaLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask HondaPlatinum Your Own Question
HondaPlatinum
HondaPlatinum
HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 11,342
11,342 Satisfied Customers
Experience: 13 year honda platinum level

HondaPlatinum is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you very much for saving my daughter and her family a lot of money on her Honda. You are definitely on my list for future help. Thanks, again.

FredUSA

I just heard from my mechanic. You were right...a $45.00 job. THANK YOU!! Your response was received in less than 10 minutes!!

Linda B.USA

Your answers were clear and the diagrams were perfect. Dealer wanted $87 for an hour of labor and even I did it in 15 minutes.

EdUSA

HONDA PLATINUM was great. I really appreciate his help. I was ready to trade my new Honda until he told me to wait until I got 3,000 miles on it and my gas mileage would get much better.

SummerUSA

I took the Power Steering O-Ring service bulletin linked from JustAnswer to my Acura dealer, and not only did they no-charge the o-ring, they also replaced the power steering pump at no cost.

Gary RStevenson Ranch, CA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

< Previous | Next >

Meet the Experts:

Kyle N.

Kyle N.

Honda Master Tech

3,635 satisfied customers

Honda Dealer Tech, ASE Master Auto Tech

John G.

John G.

Honda Technician

2,643 satisfied customers

Dealership tech since 1982. ASE and Honda Master Technician.

Chris (aka-Moose)

Chris (aka-Moose)

Technician

588 satisfied customers

16 years of experience

Marty

Marty

Bosch Master Tech

144 satisfied customers

Bosch Certified Master Technician

Amedee

Amedee

Former ASE Master Technician

1,469 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Ron

Ron

ASE Certified Technician

445 satisfied customers

ASE Certified Tech 34 years.

thebesthonda

thebesthonda

ASE MasterTechnician

2,299 satisfied customers

26 years experience

< Previous | Next >

Related Honda Questions
The ignition key for my Honda jams and wont turn but works
the ignition key for my Honda jams and wont turn but works in door … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
When I turn the key in the ignition it cranks but wont
When I turn the key in the ignition it cranks but wont start. I have a 2009 Honda Fit … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
I have a 2007 Honda ridgeline. 4 months ago the ignition key
I have a 2007 Honda ridgeline. 4 months ago the ignition key hung in the column. The ignition was replaced at a cost of $795.0 by the dealer. Now the new key will go in but will NOT turn the lock even… read more
Chris (aka-Moose)
Chris (aka-Moose)
Technician
Vocational, Technical or Trade School
588 satisfied customers
2006 honda wont start, key wont turn on lights wont turn,
2006 honda wont start, key wont turn on lights wont turn … read more
Amedee
Amedee
Former ASE Master Technician
Vocational, Technical or Trade Scho
1,469 satisfied customers
My Honda Pilot 2004 Key would not work, called the dealer
my Honda Pilot 2004 Key would not work, called the dealer and he said turn the steering wheel, I turned the wheel to the right hard and wiggled the key and the wheel locked. the brake lights work. Tha… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,661 satisfied customers
Someone smashed in my driver's side window and now my
Someone smashed in my driver's side window and now my demobilizer system has locked the ignition. I'm hoping there's a way I can unlock it myself … read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
ridgeline: i have a 2009 Honda ridgeline that has hard steering
i have a 2009 Honda ridgeline that has hard steering to the left and the steering wheel it self seems really touch to the right but hard to the left? powersteering pump or rack and pinion… read more
HondaPlatinum
HondaPlatinum
A Technician
Vocational, Technical or Trade School
11,342 satisfied customers
2007 Odyssey ignition switch locked up, key came out but not
2007 Odyssey ignition switch locked up, key came out but not in full off position, can insert key but cannot turn to start… read more
Honda-Man
Honda-Man
Associate Degree
3,159 satisfied customers
RL: I have a 2002 Acura RL. I have had this problem for at
I have a 2002 Acura RL. I have had this problem for at least couple of years but has not become much more frequent, may be everythime. Here is the problem: when I put my key in the ignition switch to … read more
justinsbg
justinsbg
Lead Diagnostic Tech
Associate Degree
1,006 satisfied customers
Honda Ridgeline: The ignition on my 2006 Honda Ridgeline will
The ignition on my 2006 Honda Ridgeline will not turn. The steering wheel is locked, but wasn't till I turned it while turning the key. It also appears to be in park. What's your best quess?… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
my front driverside half shaft replaced..air filter..wont turn
I recently had my front driverside half shaft replaced as well as an air filter. The next day there was trouble turning the key in the ignition. On the second day after repairs the key wont turn in th… read more
Honda man
Honda man
Master Technican
Associate Degree
322 satisfied customers
2003 honda: I get my steering wheel to unlock..wiggled..town yesterday
How do I get my steering wheel to unlock in my 2003 honda oddessey? The ignition was not working day before yesterday (would not let me turn the key) unless I wiggled the steering wheel, and then I pr… read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
1993 Honda: cant start..acura..automatic..the steering wheel, etc
I can't start my 1993 Honda Accura (automatic). I can't get the key to turn in the ignition. Some of my guy friends can by wiggling the steering wheel, etc., but I have no idea what to do. I only have… read more
AutoTech08
AutoTech08
Workshop owner
Vocational, Technical or Trade Scho
676 satisfied customers
I have a 1995 honda accord ex 4 cyclinder, i recently had to
I have a 1995 honda accord ex 4 cyclinder, i recently had to change the battery. After I changed the battery my key would not turn in the ignition, so i wiggled the wheel and it also locked up. My bra… read more
AutoTech08
AutoTech08
Workshop owner
Vocational, Technical or Trade Scho
676 satisfied customers
2003 Honda Civic: doors..really work that key just to lock my car.
I have a 2003 Honda Civic that at one time the key was not going in easily on the driver doors side. I thought that someone was trying to still my car. I had to really work that key just to lock my ca… read more
Jay
Jay
Shop Forman / Lead Tech
Vocational, Technical or Trade Scho
21,616 satisfied customers
2003 Honda Civic is now parked. the steering is locked, the
2003 Honda Civic is now parked. the steering is locked, the shift is locked in "Park", I put my foot on the break, the key remains locked and un-rotate-able, I shake the steering wheel in hopes of unl… read more
roach
roach
High School or GED
136 satisfied customers
2008 honda: drove..wheels..service manual..no lock.All lights come
I have a 2008 honda civic.I drove it 2 hours ago.I just tried to start it and the key will not turn.The wheels are locked to the left,I have followed all service manual instructions with no lock.All l… read more
Tech413
Tech413
High School or GED
469 satisfied customers
This the steering wheel..Park..smoothly..key wont turn
I had my wheel lock many times, but this the steering wheel is locked, the gear wont go out of Park, the brake doesnt go down smoothly and the key wont turn at all. i tried yanking it, i tried turning… read more
HondaPlatinum
HondaPlatinum
A Technician
Vocational, Technical or Trade School
11,342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x