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My son has a 2014 Odyssey van which he recently purchased…

Customer Question
My son has a...

My son has a 2014 Odyssey van which he recently purchased used.the passenger side sliding door occasionally does not open when using the key fob or pulling the door handle. He has to open (or close) the door manually, then it will work properly for for a few days or more. Recently, they reported the drivers's side door is doing the same thing. What is likely going on?

Mechanic's Assistant: Have you checked the fob's battery?

The problem still occurs when they pull the door handle.

Mechanic's Assistant: Are you fixing your Odyssey yourself? What have you tried so far?

We took it in to a local mechanic who could not duplicate the problem that day .

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Just want to know the possibilities and ballpark costs.

Submitted: 7 months ago.Category: Honda
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Answered in 3 minutes by:
12/14/2017
Mechanic for Honda: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 7 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Honda
Satisfied Customers: 5,642
Experience: Owner at Carolina Auto service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Mechanic for Honda: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 7 months ago

Hey how are you,I will try to help you with this issue

Click on link to view pdf file on the troubleshooting tips and the TSB( Technical service bulletin on this specific issue

now as far as cost ,that will depends on what is wrong , since we have so many moving parts and sensors, now with that said rollers and control modules are most common , i suggest also having hooked up to a Honda or equivalent scanner that car read the sliding door modules, to retrieve faults codes in the pending or history memory that will gives a fault code that we can pull up a pin point test on it , in case it was a sensor or motor etc .

but you can also run the checks in the tsb if you have the tools .

You are very welcome :)

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Customer reply replied 7 months ago
The pdf file you sent does not apply to this problem. The door does not start to open or close and reverse. There is no beep. The door does not move at all. It is happening on both sides, not one.
Mechanic for Honda: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 7 months ago

i m sorry that is all i know on it , i will opt out of your question and open it for other expert to assist you further on it

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Customer reply replied 7 months ago
never mind. I will go to a Honda dealer. Please refund my credit card fee. thank you
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Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
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