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I have a 2016 Honda Civic EX Coupe. The car got some water…

Customer Question
I have a 2016 Honda...
I have a 2016 Honda Civic EX Coupe. The car got some water in it and the sound of the radio stopped working. I replaced the amp and wala the sound was working again. Now I can't seem to get an FM or AM station to work. The radio will show FM or AM but won't show any station numbers. I am wondering if there is another part in the audio system that could be damaged. Any ideas?
Submitted: 7 months ago.Category: Honda
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Answered in 9 minutes by:
11/21/2017
Mechanic for Honda: Mechanic01, ASE Certified Technician replied 7 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Honda
Satisfied Customers: 3,295
Experience: Owner at Baltic investments
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Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Sounds like the head unit may be bad, I would try doing a hard reset on the system and check the grounds at the radio and check the antenna connections

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Customer reply replied 7 months ago
Hey nice to meet you, the head unit is fine and has been tested as everything else works. My skill level is high as I rebuild cars for a living. I am looking to understand based on Honda documentation what parts are part of the audio system that could be bad. Is there a powered or amplified antena that I am missing?
Do you have a Honda document on the audio system?
Mechanic for Honda: Mechanic01, ASE Certified Technician replied 7 months ago

Do you know if yours is a ninth gen or 10th gen civic?

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Customer reply replied 7 months ago
10
Mechanic for Honda: Mechanic01, ASE Certified Technician replied 7 months ago

I do not have a doc for that ill have to open this back up to the others to see if they have something

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Customer reply replied 7 months ago
Ok thanks, ***** ***** another’s response
Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago
MASTER TECH
MASTER TECH, Honda Technician
Category: Honda
Satisfied Customers: 5,767
Experience: 30 years of Honda training and a master Honda tech
Verified

Hello welcome to just answer I am master tech and I will be able to assist you,

I'm a factory Honda tech and will have access to the info your seeking.

so to confirm your wanting to see what systems your model has.

I will need to get the VIN #

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Customer reply replied 7 months ago
2HGFC3B34GH351009
Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago

thank you let me look up some audio details for you.

most likely their is water or something in a connector unless the audio unit shorted,

you already replaced the amp correct.

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Customer reply replied 7 months ago
I replaced the amp, but that was not near the head unit
Customer reply replied 7 months ago
Do you have a diagram of the audio system in this car?
Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago

Good morning here is the outlay of your system.

the first step I would be looking at is the optical cable and see if the unit has water in the cable.

I would blow out all the connectors at the amp.

there is a update for the audio unit that is for popping or no sound from the system, this is a dealer update only.

not sure if this will apply or not since the water damage.

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Customer reply replied 7 months ago
Thank you for the diagram. By looking at it I think we may have an issue with the tuner as shown on page 3.
can you provide me with the details to get to that part? I can't click on the link in the diagram.
Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago

Hello you need the directions correct to remove the tuner ?

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Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago

right side sorry for the mix up

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Customer reply replied 7 months ago
OK, I should be able to get behind there this week. Thank you and stay tuned
Mechanic for Honda: MASTER TECH, Honda Technician replied 7 months ago

sounds good.

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