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Welcome, I'm Chris (aka Moose).
So you unbuckle your seat belt and it will not retract at all or only partially retracts? Is that the issue?
Once you open the door does it zip back up in the retractor or do you have to help it?
Thanks, ***** ***** for this are going to be the belt is twisted within the retractor or the belt has had something spilled on it and it is tacky not able to retract or the retractor is faulty and needs to be replaced. This concern would be fixed for free under warranty.
Now that I have posted a partial or complete answer, you will see you can rate me. The deposit you have already paid is not transferred to me until you rate me. I would like to receive nothing less than 5 star excellent ratings. So if we are not there yet, please reply and let me help more. If you're not pleased, let me know because rating bad does not result in a refund, there are better options. Rating now will not close this post nor prevent replying. Thanks Chris
Hello Chris here again,
I am checking in to make sure you got everything you expected from my answer. The option to rate my response or reply is still available. I want to make sure you were pleased with what you paid for.