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HondaPlatinum
HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 11334
Experience:  13 year honda platinum level
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Having problem with my 1999 Honda civic 6 cylinder, when I'm

Customer Question

having problem with my 1999 Honda civic 6 cylinder, when I'm driving the car once I get over 40mph my car slips into neutral while I'm driving, causing me to pull to the side and putting it in park and restarting my car. After 10 minutes later it repeats the same problem if I go over 40 mph
Submitted: 2 months ago.
Category: Honda
Expert:  TECHPRO49 replied 2 months ago.

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

Expert:  TECHPRO49 replied 2 months ago.

Have you checked the trans fluid level yet?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
no
Expert:  TECHPRO49 replied 2 months ago.

Thats the first thing I would do, look for level and condition also if there are any particles in it, make sure its warm before you check

Customer: replied 2 months ago.
we checked the transmission fluid its good
Expert:  TECHPRO49 replied 2 months ago.

If thats ok next we need to see if there are codes in the trans, your local auto stores will do this for free

Customer: replied 2 months ago.
do we need to go get the code and get back with you as soon as possible?
Expert:  TECHPRO49 replied 2 months ago.

just whenever you can ill be around all weekend

Customer: replied 2 months ago.
I will be back in contact with you in 30 mintues
Expert:  TECHPRO49 replied 2 months ago.

sounds good!

Customer: replied 2 months ago.
we will have to wait to Monday to get the code all the mechanic shops are closed , will I be charged for this ... if not will I be able to get back in touch with you Monday?
Expert:  TECHPRO49 replied 2 months ago.

you can go to the local parts stores and they will do it for free

Customer: replied 2 months ago.
I tried that already and they didn't have the machine to detect the code
Expert:  TECHPRO49 replied 2 months ago.

try another place

Customer: replied 2 months ago.
its late can we do this tomorrow, I just want to know if I'm been charge
Customer: replied 2 months ago.
just f**k its
Expert:  TECHPRO49 replied 2 months ago.

this chat stayes open for a few weeks, im in no hurry

Customer: replied 2 months ago.
if youre not in no hurry im not satisfied ... ill find someone else
Expert:  TECHPRO49 replied 2 months ago.

im confused I thought you couldnt get codes, so im waiting on that ? what would you like me to do?

Customer: replied 2 months ago.
cancel it
Expert:  TECHPRO49 replied 2 months ago.

yeah just contact customer service and they would be happy to assist you

Customer: replied 2 months ago.
ok will do ,not happy with you
Expert:  TECHPRO49 replied 2 months ago.

sounds good have a nice day