How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask HondaPlatinum Your Own Question
HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 11333
Experience:  13 year honda platinum level
Type Your Honda Question Here...
HondaPlatinum is online now
A new question is answered every 9 seconds

I have a 99 Honda CRV Battery had to be replaced now no

Customer Question

I have a 99 Honda CRV Battery had to be replaced now no radio of clock and can't find code to re-set
JA: Has the battery been recently disconnected? Have you checked the manual or the glove box for the radio code?
Customer: Yes, new battery put in and no code in manual or glove box
JA: What is the model/year of your Honda?
Customer: 99 Honda CRV
JA: What year is your Honda?
Customer: 1999
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes to both questions
JA: Anything else you think the mechanic should know?
Customer: no
JA: Got it. I'm sending you to a secure page where you can book your 1:1 with the Honda Mechanic. I'll share everything we've discussed.
Submitted: 1 year ago.
Category: Honda
Expert:  MASTER TECH replied 1 year ago.

Hello welcome to just answer I am master tech and will be able to assist you.

are you the original owner ?

have you checked in the glove box for a 5 digit code or 8 digit code that's printed on a white sticker ?

Expert:  eauto replied 1 year ago.

I need the serial number to the radio. Turn the key on power radio off, hold 1 and 6 and hit power button while holding those down

And give me that number

Once you give me that number I can get you your unlock code

Customer: replied 1 year ago.
Expert:  eauto replied 1 year ago.

ok so that's not it try it again itll be a longer number that just says code 1

Customer: replied 1 year ago.
Tried that 4 xs still just comes up with the Code 1 but keeps adding 1s
Customer: replied 1 year ago.
I would call so that you could hear my frustration but I don't have a cell phone and don't know if my land line would support the call.
Expert:  MASTER TECH replied 1 year ago.

your car is not supported with the 1&6 feature .

this started in 2001 and later.

what did you find in the glove box did you look yet ?

Expert:  MASTER TECH replied 1 year ago.

if their is nothing then the radio will have to be removed to get the serial # ***** the radio chassis it's self

Customer: replied 1 year ago.
Well that didn't do much good because I had tried everything that you told me to do before I paid to have your input. Shucks.
Expert:  MASTER TECH replied 1 year ago.

I can provide the directions to remove the radio for you

Customer: replied 1 year ago.
That's nice of you but I have to laugh, I am 83 yrs old w/spinal stenosis so I don't think my removing the radio is an option.
Thanks anyway.
Expert:  MASTER TECH replied 1 year ago.

on my im so sorry I didn't know.

I wish I their was a way I could help you but with out removing the radio it's next to impossible to recover the code.

do you have the owners manual packet .

were you able to check the glove box?

Expert:  MASTER TECH replied 1 year ago.

the dealers were supposed to affix the radio code sticker in the glove box or center console lid or the under hood fuse box lid.