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I have a code error on my radio

Customer Question
I have a code error on my radio
Submitted: 2 years ago.Category: Honda
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Answered in 24 minutes by:
12/3/2015
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago
MASTER TECH
MASTER TECH, Honda Technician
Category: Honda
Satisfied Customers: 5,759
Experience: 30 years of Honda training and a master Honda tech
Verified

Hello welcome to just answer I am master tech and will be able to assist you

can you give me some more information on the issue here.

was the battery disconnected or go dead ?

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Customer reply replied 2 years ago
Dead. I had to jump it. 27007217 is the s/n number on my screen
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok let me get your radio code

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok this is a Honda accord with navi correct

5801

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

I see it's a element . the 4 digit code is for the this system

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Customer reply replied 2 years ago
but I have no navigation. I have a Honda element. Sorry I was at work
Customer reply replied 2 years ago
Are you still there
Customer reply replied 2 years ago
Hello
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

Hello

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Customer reply replied 2 years ago
I am unable to call. Can you help me?
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

the site only allows us to chat unless you want to opt for the phone calls.

did that code work ?

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Customer reply replied 2 years ago
No
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

how did you get that serial #

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Customer reply replied 2 years ago
It now days code error 7
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

that serial # ***** up for a civic with navi.

can you please push and hold the 1&6 buttons and while holding them turn the radio on it should display a code L - - - -

ok was this error7 before you made contact today ?

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Customer reply replied 2 years ago
I paid another 38 to ask a question. I'm sorry
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

oh I was not aware of that

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

did you open a second question ?

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Customer reply replied 2 years ago
I pressed the one and six key them I turned my radio on to get the s/ n number
Customer reply replied 2 years ago
It asked for the code with two X's after it
Customer reply replied 2 years ago
Now it just says code error 7. That's how many times I tried I'm thinking?
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok then lets disconnect the battery for 5 mins and then reconnect.

but once you do this do the buttons like I mentioned so I can check this serial #

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

the system is locked and needs to be reset

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Customer reply replied 2 years ago
27007217
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok you need to reset the radio like I said.have to disconnect the battery for 5 minutes

then check the code

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

for some reason its giving a navi code and not a radio code. where did you get this serial # ***** ?

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Customer reply replied 2 years ago
The radio
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok what letter was before each set or #'s

also the radio needs to be reset

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Customer reply replied 2 years ago
Did you get that? S/n. Radio reset too
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

yes it's still showing a civic navi code.

try to enter the that code one time

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

if this does not take then I will need to call Honda in the AM to see why it's giving a civic navi code

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Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

this is what im getting when using that serial #

PRODUCT SERIAL NUMBER MODEL ACCESS CODE RADIO/CD 27007217 07 CIVIC NAV 5801

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Customer reply replied 2 years ago
Oh no
Customer reply replied 2 years ago
I should wait till am?
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok so I will have to call in the AM then

please give me the Full digits including the letter before each set of #'s

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Customer reply replied 2 years ago
S/N27007217
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

ok I will call in the am and report back on here ok.

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Customer reply replied 2 years ago
Ok. Mahalo
Mechanic for Honda: MASTER TECH, Honda Technician replied 2 years ago

nite

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MASTER TECH
MASTER TECH
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Category: Honda
Satisfied Customers: 5,759
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Experience: 30 years of Honda training and a master Honda tech

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