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Hi and welcome. I'm Steve and I will be assisting you today.there are several possible codes for this radio if they will not work post back the vin # ***** what the screen says and we can try some other things. Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either of the two stars on the left, please stop and reply to me via the CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.