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Hi, I can help. Sometimes the steering it turned one direction when the key is removed. Then there is a load on the steering lock that makes it impossible to turn the key.
I would immagine its worse with the wheels in the snow.
You will need to turn the wheel one direction or another, possible very hard to relieve the tension while turning the key.
Try both ways, in one direction you will feel it move slightly, thats the right way