Homework Questions? Ask a Tutor for Answers ASAP
Hi Lolita. My name is***** you for your question and the opportunity to assist.
When you restart the machine,
is there an email address showing on the login screen as well as a place to enter your password?
Please restart the laptop and let me know if the screen has changed.
If you restart it does the same screen still come up?
I'm not asking you to pay more. Ignore those pop-ups.
Hold down the power button to shut the laptop down.
Restart it and let me know if the same screen comes up.
Hold down the Shift key and while holding it down click the Power icon in the far lower right corner and select Restart.
Release the Shift key when you see "Please Wait"
Hold the power button down until it shuts off. It takes about 5 seconds.
Hold it down longer.
It should have shut off by now. Let go.
I'm not sure what is going on with this.
I do know that it is not a Windows 10 screen. It sounds like some kind of hard drive password ***** been set but I'm not even sure of that. Since I'm obviously not familiar with what this is I'll open it up to all the other experts. Maybe one of them has seen this before. You'll receive an email notification when one responds.