1.Which among the following aspects deals with breaking down the forces supporting or maintaining the old behavior?
2.Which among the following is characterized by the amount of direct supervision that is used to oversee and control employee behavior?
5. Entry socialization
3._____ refers to doing new things that inherently involve change.
5. Job sharing
4.This is the degree to which members agree with the organization as a whole rather than with their particular work group.
5.In his book Thriving on Chaos, Tom Peters stresses that to up the odds of survival, leaders at all levels must become obsessive about
6.Rigid rules may have the unintended effect of
1. showing minimum acceptable behavior.
2. creating an environment in which people do not know what is expected of them.
3. individuals not following prescribed behavior even when it is required.
4. individuals attempting to preempt, work around, or sabotage the controls.
5. controls being pushed farther and farther down the hierarchy.
7.Even the best plans must be _____ because environmental and internal changes occur.
8.This type of control is based on the measurement of outputs.
9.How often should an individual ideally evaluate every control?
1. Once in five years
10.Identify the system without which control cannot be practiced.
11.Normally, the scoring key for the checklist method is kept by the _____ manager.
1. human resource
12._____ reflects how well an employee is fulfilling the requirements of the job.
5. Role perception
13.The _____ requires the manager to describe an employee's performance in written narrative form.
2. essay appraisal
3. critical-incident appraisal
4. graphic rating scale
14."Describe, in your own words, this employee's performance, including quantity and quality of work." This question is an example of which type of appraisal technique?
1. Interview type
2. Essay appraisal type
3. Critical-incident appraisal type
4. Graphic rating scale type
5. BARS type
15.The _____ method attempts to eliminate bias by forcing the manager to rank statements that are seemingly indistinguishable or unrelated.
1. alternation ranking
2. forced-choice ranking
3. paired comparison ranking
4. supervisory ranking
5. job dimension ranking
16.In a _____ layout, equipment or services of a similar functional type are arranged or grouped together.
4. fixed position
17._____ uses a product's characteristics to analyze its performance under different parameters.
2. Computer-aided engineering
3. Computer-aided manufacturing
4. Gantt Chart
18.Which of the following is a disadvantage of the process layout?
1. It is not flexible.
2. Employees cannot perform a wider variety of tasks.
3. Employees are likely to get bored more easily.
4. It requires highly-skilled workers.
5. Subcontracting work is ruled out.
19.This specifies the work activities of an individual or group of individuals.
1. Job content
2. Aggregate operations planning
4. Job design
5. Skill variety
20.Organizations with a _____ system generally have a standardized product or service.
1. job flow process
2. continuous flow
3. intermittent flow
21.In acceptance sampling, the risk the producer is willing to take of rejecting a good batch is referred to as the
1. consumer's risk.
2. producer's risk.
3. company's risk.
4. production risk.
5. service risk.
22.These items are typically subassemblies or component parts that will be used in making some finished product.
1. Unique demand items
2. Confidential demand items
3. Shared demand items
4. Independent demand items
5. Dependent demand items
23.Accuracy in inventory tracking is greatly improved with the use of
3. just-in-time inventory control.
4. zero inventory.
5. bar coding.
24.Total quality management is an organization-wide emphasis on quality as defined by the
2. Federal Laws.
5. standards set by the organization.
25.Most organizations maintain _____ to accommodate unexpected changes in demand and supply and allow for variations in delivery time.
1. safety stocks
2. just-in-time inventories
3. economic order quantities
4. unsold stocks
5. variable stocks