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Chris M.
Chris M., M.S.W. Social Work
Category: Homework
Satisfied Customers: 2788
Experience:  Master's Degree, strong math and writing skills, experience in one-on-one tutoring (college English)
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You are reluctant to try out the newly opened department store

Customer Question

You are reluctant to try out the newly opened department store in your neighborhood because you are unsure of the service you will get. When you do however, you find that the staff are friendly and helpful, the cashiers are fast, and the store is extremely well stocked. One can say that:
A. the store is unlikely to get any word-of-mouth publicity.
B. this store need not have a benchmarking process in place.
C. you had a positive service encounter.
D. None of the above.
Submitted: 5 years ago.
Category: Homework
Expert:  Chris M. replied 5 years ago.

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