Home Theater-Stereo

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I'm trying to play a 3d movie on my Samsung 3d dvd player…

Customer Question
I'm trying to play...

I'm trying to play a 3d movie on my Samsung 3d dvd player ht-j5500w connected to a legacy cinema innovation hl-22 projector, and I get the message invalid format. I can hear the dvd

Technician's Assistant: How old is your 3D?

Bought it last July

Technician's Assistant: What have you tried so far with your 3D?

Set the dvd player to 1080p because that's what the projector manual said it was

Submitted: 2 months ago.Category: Home Theater-Stereo
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Customer reply replied 2 months ago
can you confirm that someone is working on my question?
Answered in 6 hours by:
5/29/2018
Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I still need help.
Technician: Harry, Customer Service replied 2 months ago

Try changing the resolution and see if the error continues

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Customer reply replied 2 months ago
On the DVD Player, I have tried 1080i, 1080p, 720p, and AUTO. The project does not have a setting to change for resolution, and the box says the resolution is 1920 X 1080P, so I believe that the DVD Player should be set to 1080P.
Customer reply replied 2 months ago
I believe that I was sent a UK DVD and I'm in the US, so I'm returning it and will reorder something else to see if that fixes it. thanks.
Technician: Harry, Customer Service replied 2 months ago

OK -- let me know!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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