Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Yesterday the speaker wouldn't pair with my i phone. Today…

Customer Question
Yesterday the speaker wouldn't...

Yesterday the speaker wouldn't pair with my i phone. Today it won't turn on at all. The battery light is green. I've also pressed the mute button which the bluetooth light to go on but shortly thereafter the light went off. ?????

Technician's Assistant: What confuses you?

No matter what I do the speaker will not turn on

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I don't know. Also, the speaker will not pair with my Mac Pro

Technician's Assistant: When did you last reboot?

Yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 11 minutes by:
5/28/2018
Technician: Richard, Customer Service replied 2 months ago
Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your speaker please?

Thank you

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
414255
Technician: Richard, Customer Service replied 2 months ago

Can you disconnect the charger and hold the power button for 60 seconds then release

Then connect the charger and tell me if it then powers on please

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
Will do
Technician: Richard, Customer Service replied 2 months ago

thank you

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
The bluetooth light did come on but till will not connect to my phone
Customer reply replied 2 months ago
The bluetooth light just went of again
Technician: Richard, Customer Service replied 2 months ago

Any lights showing at all?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
Just the green battery light
Technician: Richard, Customer Service replied 2 months ago

ok, try again to pair it to your phone, tell me if it pairs please

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
Tried again but it still will not pair
Technician: Richard, Customer Service replied 2 months ago

on the iPhone go to settings, bluetooth, select the speaker and unpair it

then try to pair please

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
Not connecting to phone or Mac pro
Technician: Richard, Customer Service replied 2 months ago

Thanks

It is the internal mainboard in the speaker that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the speaker to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,313 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
We just bought a Bose micro wireless speaker and want to
We just bought a Bose micro wireless speaker and want to know if our Smart TV is capable of pairing with it. We are having a problem with it connecting. We have WiFi - how do I figure out if our TV is… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Bose soundlink III won't turning on. The battery light
Yes the battery light still flashing on red when i plugged in … read more
Harry
Harry
2,172 satisfied customers
What do I do when the Bose Soundlink keeps saying "ready to
What do I do when the Bose Soundlink keeps saying "ready to pair"? What do I do when the Bose Soundlink keeps saying "ready to pair"? It has worked for many weeks up until now... … read more
Harry
Harry
2,172 satisfied customers
I cant play both of my soundlink mini bluetooh speakers at
I cant play both of my soundlink mini bluetooh speakers at the same time … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Speaker does not turn on or pair with phone. Orange light
Speaker worked fine recently until I got the new phone.… read more
Jonathan Stocks
Jonathan Stocks
Lead Technician
Bachelor's Degree
64 satisfied customers
I am trying to pair my new iPhone 7 and and ipad and after I
I am trying to pair my new iPhone 7 and and ipad and after I press the blue tooth button (which is constantly blinking) and hold it for 3 seconds (per the instruction booklet) and select the bose spea… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Tooth speaker has stopped working with our mac. It makes the
tooth speaker has stopped working with our mac. It makes the sound as if it linked but nothing happens. I went to the preferences menu and bluetooth icon the connection wheel just keeps going around … read more
Jonathan Stocks
Jonathan Stocks
Lead Technician
Bachelor's Degree
64 satisfied customers
My SoundlinkMini does not produce any sound.Bluelight is
My SoundlinkMini does not produce any sound.Bluelight is blinking slowly. The mac mini blutooth is on by continues to search for bluetooth. Also how can I tell if the mute is on or off. There is no li… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a new iphone 7 and my bose won't broadcast my music,
I have a new iphone 7 and my bose won't broadcast my music … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My bose mini speaker has been working fine....for some
Hi, My bose mini speaker has been working fine....for some reason it stopped and cannot be paired with Bluetooth now.... I've tried turning the device off/on..removed the device from Bluetooth and sta… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
While attempting to update my bose soundlink bluetooth
while attempting to update my bose soundlink bluetooth speaker 111 the bluetooth light and AUX light are bpth blinking and i cant get past the AUX screen and wait for the computer to 'find' my device.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have no sound. Speaker says it's connected, phone says
I have no sound. Speaker says it's connected, phone says it's connected. Not muted. Phone works with other bluetooth devices … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
I HAVE a portable Bose Speaker Model 415859. Will this pair
I HAVE a portable Bose Speaker Model 415859. Will this pair with Echo? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a new SoundLink Color speaker. It pairs fine with my
I have a new SoundLink Color speaker. It pairs fine with my Android. But, it pairs with my MacBook Pro but then disconnects. I can't find a fix. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
I simply don't know how to connect the SoundLink Mini to my
I simply don't know how to connect the SoundLink Mini to my Apple phone or to my Bose Sound Bar. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
re: bose soundlink mini. Orange battery light keeps flashing.
re: bose soundlink mini. Orange battery light keeps flashing. device won't turn on or off or accept a charge either directly from wall outlet or docking station… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My klipsch R-10B soundbar connects to Bluetooth devices but
My klipsch R-10B soundbar connects to Bluetooth devices but remote and buttons on speaker have no effect nor is there any audio. Any advice on how to get sound and remote to work?… read more
Joel
Joel
Security Engineer
Masters
58 satisfied customers
I have, and successfully using, a Klipsch GiG with Bluetooth
I have, and successfully using, a Klipsch GiG with Bluetooth connection from my iPhone. My problem today is that I am unable to make that Bluetooth connection. Symptoms: after powering on, I hold the … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x