Home Theater-Stereo

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I have a Samsung 4k SUHD JS8500 TV with a Pioneer VSX

Customer Question
I have a Samsung...

I have a Samsung 4k SUHD JS8500 TV with a Pioneer VSX receiver providing sound via HDMI. I had an on screen volume indicator number when the volume was raised or lowered as well as which speakers were operating ( a or b or both). Some how this indicator disappeared. How can I restore this?

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

The speakers are connected to the receiver and they are all functioning properly.

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No should I now?

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Not at this time.

Submitted: 2 months ago.Category: Home Theater-Stereo
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Answered in 8 hours by:
5/27/2018
Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
if you can
Customer reply replied 2 months ago
Speaking would be fine but not tonight. It 8 PM in NJ. Should I return to the web site tomorrow?
Technician: Harry, Customer Service replied 2 months ago

Yes

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
When will you be available?
Technician: Harry, Customer Service replied 2 months ago

You can reply here when you are free and I will be alerted

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Customer reply replied 2 months ago
Thanks
Technician: Harry, Customer Service replied 2 months ago

You're welcome

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 months ago
I prefer to cancel and get my payment refunded since I am not getting a resonse anyway..
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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