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My receiver: AVR-S510BT (sn 5037203114) --- HDMI out no

Customer Question
My receiver: AVR-S510BT (sn(###)...

My receiver: AVR-S510BT (sn(###) ###-#### --- HDMI out no longer functions? Or it could be possible that the input HDMI port is bad????

Technician's Assistant: Who makes your speaker or sound system?

Bose

Technician's Assistant: What have you tried so far with your Bose system?

I am configured: PC out to Denon out to Bose speakers.. only source is PC

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

That about all I know

Submitted: 23 days ago.Category: Home Theater-Stereo
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Customer reply replied 23 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 23 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 23 days ago
OK lets just chat -- i need to get on with this
Customer reply replied 23 days ago
more info: the PC that I was using died ( motherboard failure as per local tech) I replaced it with my Tosheba laptop-- temporary, used the same connections and everything worked OK for about 12 hours and then I got a blank screen and no sound. Laptop works when unplugged does not when plugged to HDMI on Denon. Laptop and Samsung TV work when plugged laptop HDMI to ***** Looks like I am not getting any pass through on Denon HDMI
Answered in 7 hours by:
5/26/2018
Technician: Harry, Customer Service replied 23 days ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,360
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 22 days ago
OK I have been waiting on you -- lets GO!!
Customer reply replied 22 days ago
This is beginning to look like a SCAM ---
Customer reply replied 22 days ago
WTFO? Looks like I threw my $5 away.
Technician: Harry, Customer Service replied 22 days ago

Unfortunately, you replied 15 hours after my reply when my shift was over.

If the port has failed then you will need to have it repaired locally to fix it.

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Customer reply replied 22 days ago
This is Bull Shit!!!!
Technician: Harry, Customer Service replied 22 days ago

OK

Ask Your Own Home Theater-Stereo Question
Customer reply replied 22 days ago
are you there?
Technician: Harry, Customer Service replied 22 days ago

Yes

Ask Your Own Home Theater-Stereo Question
Customer reply replied 22 days ago
OK do you know anything about this Denon receiver?
Technician: Harry, Customer Service replied 22 days ago

Yes, did you miss my previous reply?

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Customer reply replied 22 days ago
I saw it -- it did not tell me anything I did not already know --- I want my money back.
Customer reply replied 22 days ago
Please credit my $5 back to my credit card and purge my correspondence from you site. Thank You.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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