Home Theater-Stereo

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I have a Giro Skull Candy wireless headset that I use with…

Customer Question
Hi, I have a...

Hi, I have a Giro Skull Candy wireless headset that I use with my ski helmet. I have not had any problem with it until recently when it stopped playing music from my iphone. It still takes and makes calls but no music. I have turned the phone off and on and the headset, but no luck. Any ideas?

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

About four days

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

This is a tuneups powered by Skull Candy. Part#5000784800

Technician's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

Yes

Submitted: 3 months ago.Category: Home Theater-Stereo
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Answered in 11 hours by:
3/27/2018
Technician: Michelle-Mod, Moderator replied 3 months ago
Michelle-Mod
Michelle-Mod, Moderator
Category: Home Theater-Stereo
Satisfied Customers: 12
Experience: Moderator
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I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Customer reply replied 3 months ago
I still need assistance if someone has the answer.
Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,579
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Yea
Technician: Harry, Customer Service replied 3 months ago

Have you tried disconnecting bluetooth and pairing it again?

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Customer reply replied 3 months ago
I’ve connecting and reconnecting both phone and headset several times.
Technician: Harry, Customer Service replied 3 months ago

How old is the headset?

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Customer reply replied 3 months ago
Three years
Technician: Harry, Customer Service replied 3 months ago

Unfortunately, it sounds like a hardware issue. Are you able to pair them with another phone to see if it works?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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