Home Theater-Stereo

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Im trying to hook up sound system to my blue ray player. I…

Customer Question
Im trying to hook...

Im trying to hook up sound system to my blue ray player

Technician's Assistant: Who makes your speaker or sound system?

I have hdmi cables and an optical cable

Technician's Assistant: What have you tried so far with your sound system?

Tried going from tv to stereo stereo to blue ray . Tried optical thought that would solve everything but no luck

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No think thats it

Submitted: 3 months ago.Category: Home Theater-Stereo
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Answered in 3 minutes by:
3/26/2018
Technician: Shahid_Sony, Customer Service replied 3 months ago
Shahid_Sony
Shahid_Sony, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 13,333
Experience: I have been repairing Home Theater Systems as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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Technician: Shahid_Sony, Customer Service replied 3 months ago

- Do you get a normal picture fo Bluray player on the TV?
- Can you please mention TV, Bluray, and sound system model numbers here to assist you with connection setup?

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Customer reply replied 3 months ago
ok i have marantz stereo a samsung tv and a blue ray player and fios cable box. i get tv sound through my stereo just not dvd from blue ray player
Technician: Shahid_Sony, Customer Service replied 3 months ago

Is the Bluray player connected to sound system or directly to the TV?

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Customer reply replied 3 months ago
to tv only
Technician: Shahid_Sony, Customer Service replied 3 months ago

OK, do you get Bluray playback sound from TV internal speakers?

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Customer reply replied 3 months ago
ok one min
Technician: Shahid_Sony, Customer Service replied 3 months ago

OK, take your time

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Customer reply replied 3 months ago
sony blue ray BDP-S370 marantz stereo SR5005 samsung flat screen UN46C6300SFXZA
Customer reply replied 3 months ago
i get blue ray sound from tv speakers
Technician: Shahid_Sony, Customer Service replied 3 months ago

OK, and do you get sound of TV channels from Marantz?

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Customer reply replied 3 months ago
i get stereo sound through tv because i have cables going from vios cable box to stereo
Technician: Shahid_Sony, Customer Service replied 3 months ago

OK, was the Bluray player giving sound through Marantz and recently has got the problem?

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Customer reply replied 3 months ago
no
Technician: Shahid_Sony, Customer Service replied 3 months ago

OK, this Bluray player can playback DVD, audio CD and Bluray disc

- Do you get sound when playback a Bluray or DVD or an audio CD?

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Customer reply replied 3 months ago
no i get no sound on stereo from any thing coming through blue ray
Technician: Shahid_Sony, Customer Service replied 3 months ago

I'm out of ideas what is causing this, let me opt out to repost this question for other techs to look into, hopefully, someone will soon respond to assist you further

Thanks

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Customer reply replied 3 months ago
are you kidding me you didnt do a thing.
Technician: Electrotech2017, Audio and Video Technician replied 3 months ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 694
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Phone call session started
Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,631
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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