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Have audio but no video. Denon Samsung tv. Avr-s730h. Tv…

Customer Question
Have audio but...

Have audio but no video

Technician's Assistant: Who makes your speaker or sound system?

Denon Samsung tv

Technician's Assistant: What Denon model do you have? How old is it?

Avr-s730h

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv woks

Technician's Assistant: How long has this been an issue with your Denon? What happened right before this?

Attuverse

Submitted: 1 month ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
3/25/2018
Technician: Aric, Engineer replied 1 month ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,717
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Technician: Aric, Engineer replied 1 month ago

Please get me the model number off of the back of the Samsung TV. Also, how old is the set?

Additionally, can you get the MENU to display using the original Samsung remote?

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Customer reply replied 1 month ago
Got menu up
Technician: Aric, Engineer replied 1 month ago

Okay, this means the issue is the Denon not providing video to the TV. Was this setup working before and then stopped- or first time setting it up?

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Customer reply replied 1 month ago
I think a kid changed some settings. Video out of att U-verse is coax to tv plus there is an hdmi to receiver. Also Xbox is hdmi to receiver
Technician: Aric, Engineer replied 1 month ago

Are you able to get ANY sources to display on the TV- either Xbox or Cable?

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Customer reply replied 1 month ago
No
Technician: Aric, Engineer replied 1 month ago

Use the Denon remote and try to pull up the Denon's settings- do those display?

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Technician: Aric, Engineer replied 1 month ago

Press SETUP on the Denon remote. Let me know if the setup MENU appears on the TV.

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Customer reply replied 1 month ago
Using a genesis remote
Technician: Aric, Engineer replied 1 month ago

No idea what that is.

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Customer reply replied 1 month ago
But can push buttons on receiver
Customer reply replied 1 month ago
I fixed it. Some kid unplugged a bunch of stuff
Customer reply replied 1 month ago
Where is the output for the subwoofer?
Customer reply replied 1 month ago
Hello?
Technician: Rusty, Engineer replied 1 month ago
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,059
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
Verified

The subwoofer output is at the top, next to the audio in. It says PRE OUT Subwoofer 1 and 2. If you only have one subwoofer, plug into subwoofer out 1.

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Rusty
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,059
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Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.

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