Home Theater-Stereo

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My BOSE Wave system will not run the bottom three cd slots.

My BOSE Wave system...

My BOSE Wave system will not run the bottom three cd slots

Technician's Assistant: What Bose model do you have?

AWRCC1

Technician's Assistant: What have you tried so far with your Bose system?

Tried to slip a disk in the lower set, will not go in

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Not so far

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Answered in 5 minutes by:
3/23/2018
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,701
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is their a disc in currently? If so, will those eject?

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Customer reply replied 3 months ago
none in the bottom set

This type of problem is often caused by a contaminated laser lens preventing the disc from being recognized, or a defect in the drive mechanism. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

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Customer reply replied 3 months ago
We have TWO sets of these, both with the same problem, what's up

There are components in these that simply wear out with time, can be damaged by a power surge, dust build up inside from dirty discs over time, etc.

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Customer reply replied 3 months ago
I'll try the air first
Thank you
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,701
Experience: Custom home theater installer. Authorized dealer top brands
Verified
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Nathan
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Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,701
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Experience: Custom home theater installer. Authorized dealer top brands

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