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My son touched the sound bar and now the sound won’t work…

Customer Question
My son touched...

My son touched the sound bar and now the sound won’t work how do I get my sound back

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just started today after he touched it

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

No just that he touched the top of it and now I have no sound

Submitted: 3 months ago.Category: Home Theater-Stereo
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Answered in 3 hours by:
3/23/2018
Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I do
Technician: Harry, Customer Service replied 3 months ago

What is the make/model of the soundbar?

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Customer reply replied 3 months ago
It’s Samsung
Technician: Harry, Customer Service replied 3 months ago

Which model?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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