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I have a Yamaha receiver v473. The remote will only decrease…

I have a Yamaha...

I have a Yamaha receiver v473. The remote will only decrease the volume and will not allow me to increase the volume.

Technician's Assistant: When did this audio problem start with your Yamaha?

Yesterday.

Technician's Assistant: Is the audio working with headphones or external speakers?

Yes.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

But I can only increase the volume by going to the receiver and turning the knob.

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Answered in 2 hours by:
3/23/2018
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
the problem is still present.

Have you tried replacing the batteries in the remote?

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Unfortunately, it is likely that you need to replace the remote.

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Customer reply replied 3 months ago
Thanks!

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

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Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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