Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Im going out optical from my tv in to the avr-486 and i got…

Customer Question
Im going out optical...

Im going out optical from my tv in to the avr-486 and i got no sound

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

Speaker are connected to the avr-486 left and right

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

Dont have anything else with optical out

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Thats it

Submitted: 3 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
im going out optical from my tv in to the optical avr-486 and i got no sound
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Hello
Customer reply replied 3 months ago
Still waiting
Answered in 1 hour by:
3/23/2018
Technician: Rusty, Engineer replied 3 months ago
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,112
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Ok im waiting
Technician: Rusty, Engineer replied 3 months ago

Sorry for the delay, I just got to my desk. On your receiver remote, switch the mode 1 switch to audio. Press the setup button to enter the menu. Press the down arrow repeatedly until you see digital in. Press the > arrow. Press the down arrow repeatedly until you see OPT. Press the right arrow until you see TV, then your optical input is assigned to the TV input. Now switch to your TV source on your receiver, and you should have sound.

Note that if you don't see a red light on the end of the optical cable that is plugged into your receiver, you'll need to go into your TV's audio menu, turn the TV speakers off, then make sure the output is set to Bitstream, Dolby, or Pro Logic (not PCM).

Let me know how it works. This may require a little adjustment.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Got no sound still
Technician: Rusty, Engineer replied 3 months ago

Is there a red light on the end of the cable at the receiver?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Yep got a red light
Technician: Rusty, Engineer replied 3 months ago

Ok, and when you made the receiver adjustment in the menu, at the last steps, did you see OPT TV?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
On the screen it is written *OPT TV
Technician: Rusty, Engineer replied 3 months ago

Ok, now do you see Analog, PCM, Dolby or Auto in the display on the front of the unit?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
speakers are plug in L and R front
Technician: Rusty, Engineer replied 3 months ago

do you see Analog, PCM, Dolby or Auto in the display on the front of the unit?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Nope only thing on the display is OPT TV
Customer reply replied 3 months ago
Nothing written
Technician: Rusty, Engineer replied 3 months ago

There should be more than that in the display on the front of the unit. Press the setup button again to confirm your selection, and then tell me what you see in the display.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
The only thing written is the sound volume
Customer reply replied 3 months ago
In the display it is written
*OP TV 20(volume)
Technician: Rusty, Engineer replied 3 months ago

Ok, now press the EX IN button on the bottom of the remote. If that doesn't give you sound, press the MODE button on the bottom left of the remote a few times.

If that still doesn't do the trick, give me the model number of your TV so I can take a look at the settings. We need to match the signal.

Ask Your Own Home Theater-Stereo Question
Technician: Rusty, Engineer replied 3 months ago

Did you press the SETUP button to confirm the OPT TV selection?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
The tv speaker are turned off
Technician: Rusty, Engineer replied 3 months ago

Ok, the TV is set right.

Did you press the SETUP button on your receiver remote to confirm the OPT TV selection?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
When i press enter it gies to auto surr. Off
Customer reply replied 3 months ago
if i press setup it brings it to EXT.IN TV
Technician: Rusty, Engineer replied 3 months ago

Ok, turn the receiver off. Turn it back on. Switch to the TV source. Tell me what you see in the display.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
After it turns back on it goea to EXT.IN TV
Technician: Rusty, Engineer replied 3 months ago

Ok, apparently that selection didn't save. Do the setup again, at the end, press ENTER then SETUP, and tell me if you see anything more than OPT TV.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
When i press enter it goea to *auto Surr. On
Customer reply replied 3 months ago
Are you still there ?
Technician: Rusty, Engineer replied 3 months ago

Ok, and how about when you press setup once you set OPT to TV?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Nothing works
I am quiting for tonight
The problem is still not solved after 2 1/2 hrs
Customer reply replied 3 months ago
nothing is working still....
Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Thanks for a response..
It still doesnt is work...
If you can help me it would be appreciated, but i am on tve road at the moment..
Will be at destination around 21h
Technician: Harry, Customer Service replied 3 months ago

OK

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
It wont work for tonight
I will try to contact you or ? Tuesday
Technician: Harry, Customer Service replied 3 months ago

OK

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
is there a possibility of trying today ?
if yes let me know around what time ?
Technician: Harry, Customer Service replied 3 months ago

I will be available tomorrow

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Can we schedual a time ?
Technician: Harry, Customer Service replied 3 months ago

3pm EST

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
3pm perfect
Technician: Harry, Customer Service replied 3 months ago

Talk to you then

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Super
Technician: Harry, Customer Service replied 3 months ago

Thank you

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Oups i am late
Do you have a few minutes so we can try ?
Technician: Harry, Customer Service replied 3 months ago

Sorry, my shift ended already.

Are you available tomorrow?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Not available..
Technician: Harry, Customer Service replied 3 months ago

When are you available?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 months ago
Im canceling the project..
To much time spent for no solutions..
Have a great day
Technician: Harry, Customer Service replied 3 months ago

OK thank you -- sorry about that.

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,600
2,600 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,306 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
No sound. I haven't changed anything with any cables or
I haven't changed anything with any cables or speakers, it just seems to have lost it's connection when I went from BluRay back to TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a AVR 2307CI. I have not used it for a while because
I have a AVR 2307CI. I have not used it for a while because I can't get to use it. I bought it in Montreal Canada and have returned it there with them saying there is nothing wrong with it. What I wan… read more
Harry
Harry
Customer Service
2,600 satisfied customers
I'm trying to reconnect the Bose surround sound speaker to
I'm trying to reconnect the Bose surround sound speaker to tv, and xfinity blue ray payer … read more
Harry
Harry
Customer Service
2,600 satisfied customers
I have two outdoor patio speakers that are supposed to be
I have two outdoor patio speakers that are supposed to be operable with my system but I cannot get any sound to play on the patio. I have a Denon AVR-2113CL receiver. Can you help? … read more
Harry
Harry
Customer Service
2,600 satisfied customers
I bought the -3000B sound bar speaker & can't seem to hook
I bought the KY-3000B sound bar speaker & can't seem to hook it up right … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a new viso sound bar 2.0 connected with optical cwire
Hi - I have a new viso sound bar 2.0 connected with optical cwire to Sharp Roku TV. I can't get sound from the TV but can with bluetooth to my iPohne … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to hook up just 4 speakers to a avr-2802 for a
i am trying to hook up just 4 speakers to a avr-2802 for a boatdock. Where should I attach them to th avr for the best sound. i have no sub woffor. … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
208 satisfied customers
My smart remote wont control volume today. Samsung tv. Dont
Dont have any. The volume only works with soundbar remote today … read more
Rusty
Rusty
Engineer
6,112 satisfied customers
Staying in sleep mode. Harmon kardon. Resetting as the site
Resetting as the site suggests.pushing some buttons on the front panel … read more
Harry
Harry
Customer Service
2,600 satisfied customers
Have a Denon AVR-1507 and. I have an optical cable attached
I have an optical cable attached to my TV and the other end is in the IN optical port of the Denon. Not sure what the settings should be on the Denon. I am not getting sound on my Samsung TV … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have Panasonic Plasma TV Model TH 42PZ800A 10 years old
I have Panasonic Plasma TV Model TH 42PZ800A 10 years old and trying to connect a Panasonic sound bar and sub woofer model SC HTB688 new to the TV via an optical cable. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot get sound from Netflix only picture from tv and
I cannot get sound from Netflix only picture from tv and sound by Denon AVR 4310CI I have optical cable from Yvonne out to demonic In… read more
Harry
Harry
Customer Service
2,600 satisfied customers
Setting 3d auro-matic on upgraded 4300h. Klipsch. Have done
have done full setup and listened to 4.2.4 test with no problems … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just purchased a set of Bose 301 series V Speakers. I Just
I just purchased a set of Bose 301 series V Speakers. … read more
Louie
Louie
Technician
Associate Degree
1,306 satisfied customers
No sound from speakers, dennon avr-2802/982, new one setting
no sound from speakers JA: What's the make/model number of your stereo? How old is it? Customer: dennon avr-2802/982 JA: What happened right before this popped up? What troubleshooting have you tried?… read more
Louie
Louie
Technician
Associate Degree
1,306 satisfied customers
No sound coming from the sound bar or wirel d as subwoofer,
No sound coming from the sound bar or wirel d as subwoofer … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I am trying to play music through my iPhone 6s through my
I am trying to play music through my iPhone 6s through my Denon receiver AVR- 1604 and I don't know how to do it. I have tried through the phone jack and… read more
Louie
Louie
Technician
Associate Degree
1,306 satisfied customers
O audio expert I have a LG OLED TV with digital optical
B&O audio expert I have a LG OLED TV with digital optical audio output and B&O speakers (2 X Beolab 8000, 2 X Beolab 6000 and a Beolab 2). What "box"/ fittings do I need to connect them properly.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x