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I have 4k Samsung dvd player, 4k tv set, 4kreceiver, 4k dvd…

Customer Question
I have 4k Samsung...

I have 4k Samsung dvd player, 4k tv set, 4kreceiver, 4k dvd movies, 4k hdmi. It wont play my 4 k dvd movies others will play like blue ray, I get audio but no video. thanks

Technician's Assistant: What Samsung model do you have?

Ubd-m9500

Technician's Assistant: What have you tried so far with your UBD-M9500?

I tried playing 4k movies

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

When i push play on my 4k movie a note appears on the screen that says "this content cannot be displayed on your tv (main) please make sure hdmi connection on your hdcp 2.2 cable tv" i have 4k hdmi cables. im i missing something?

Submitted: 4 months ago.Category: Home Theater-Stereo
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Answered in 3 hours by:
3/21/2018
Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,614
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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