Home Theater-Stereo

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Have a model BCB117B boom box. Whenever I insert headphones,

Customer Question
Have a model BCB117B...

Have a model BCB117B boom box. Whenever I insert headphones, the cd stops. What do I need to do to use headphones

Technician's Assistant: Who makes your speaker or sound system?

GPX

Technician's Assistant: What have you tried so far with your GPX system?

The CD player without headphes works fine. The radio also works

Submitted: 4 months ago.Category: Home Theater-Stereo
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Answered in 14 hours by:
3/21/2018
Technician: Gina-Moderator, Moderator replied 3 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Home Theater-Stereo
Satisfied Customers: 13
Experience: Moderator at JustAnswer
Verified
Hello:
I'm Gina, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Gina~Moderator
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Customer reply replied 3 months ago
I would still like an answer to my question. You are the only person who contacted me
Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Please help
Technician: Harry, Customer Service replied 3 months ago

When connected to Aux or Bluetooth, are you changing the source mode to match (on the left side of the unit)?

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Technician: Harry, Customer Service replied 3 months ago

If you have already tried this with no resolve, please contact their customer service at 1-***-***-**** to start a repair/replacement.

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Customer reply replied 3 months ago
Thanks
Technician: Harry, Customer Service replied 3 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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