Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have an onkyo ht-r520 that is shutting its self off after…

I have an onkyo...

I have an onkyo ht-r520 that is shutting its self off after i start it

Technician's Assistant: Is your HT-R520 system connected to or paired with anything?

No

Technician's Assistant: What have you tried so far with your HT-R520?

Unplugging it and letting it set for 5 mins

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I was connecting the speakers and one of the wires sparked and the reciver shut down

Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 45 minutes by:
3/17/2018
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,708
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Home Theater-Stereo Question

Offhand the receiver should never be turned on when any high current leads are being connected (the speaker outputs can send over 50 volts of live AC power when the receiver is on). It's likely that you shorted and blew the output transistors which is why the receiver is shutting down (to prevent the power supply from arcing across the dead short and emitting smoke). However it's worth trying a hard reset to see if this is the case:

1) Unplug the receiver's power cord.

2) Disconnect ALL speaker wires from the back of the receiver.

3) Plug the receiver back in and turn it on.

Does it stay on? Or does it shut off?

Ask Your Own Home Theater-Stereo Question

Were you able to try those steps and is the receiver still shutting down please?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 1 month ago
its still shutting down

Thanks for the reply. How old is the Onkyo receiver please (less than or over a year from the date of purchase please)? Also, I'm not available by phone- I don't send those offers.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 1 month ago
over a year

I'm sorry to say that the receiver has shorted output transistors and requires service. There aren't any pushbutton fixes for this and the repair entails replacing the faulty/shorted outputs, or in some shops the entire mainboard is replaced. At a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new entry-level Onkyo receiver starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.stereorepair.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own Home Theater-Stereo Question

Do you need further assistance with this?

Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,708
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other Home Theater-Stereo Specialists are ready to help you
Ask your own question now
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 157
Verified
Phone call session started
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,708
46,708 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
How can i extend the listening range of my sennheiser
how can i extend the listening range of my sennheiser headphones … read more
Harry
Harry
1,436 satisfied customers
I have a Sony HT-CT800 sound bar with a wiewless sub woofer.
Thank you. I have a Sony HT-CT800 sound bar with a wiewless sub woofer. The SW stopped working. I have moved it closer to the sound bar but it still doesn't work. Is there a way to reset it or oany fi… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just bought a Terk AF-1 antenna off a customer on ebay and
I just bought a Terk AF-1 antenna off a customer on ebay and I hook it up on my stereo but where does the power cord get plug into.. can you send me how to hook it up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Sony 4k UDH tv and a SonySTR DH 50 sound receiver
I have a Sony 4k UDH tv and a SonySTR DH 50 sound receiver The my Apple TV settings are 4k the screen blacks out when I turn the volume up or down … read more
Harry
Harry
1,436 satisfied customers
Have a bose acoustic wave music system flip lid up put in cd
have a bose acoustic wave music system flip lid up put in cd close it will start out playing cd then stop playing and justs spins open lid put back down will play cd then just takes off spinning … read more
Harry
Harry
1,436 satisfied customers
I have nuvo e6dxs system all off buttons on controllers are
I have nuvo e6dxs system all off buttons on controllers are flashing. … read more
Harry
Harry
1,436 satisfied customers
My RXV675 is stuck on network verifying. Yamaha. Unplugging
I installed a new modem and router then this happened… read more
Harry
Harry
1,436 satisfied customers
I short-circuit my speakers in my unit. Can I RECOVER THE
I short-circuit my speakers in my unit. Can I RECOVER THE UNIT FROM THIS MISTAKE … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I just received my Bose Mini-link 2 back from you for
Hi I just received my Bose Mini-link 2 back from you for repair.I am not able to get my apple iPhone 6 to link with it and I have watched all videos related to this... doing nothing different from wha… read more
Harry
Harry
1,436 satisfied customers
I have a Yamaha RX-A800 Home Theatre receiver that controls
I have a Yamaha RX-A800 Home Theatre receiver that controls audio and video. The HDMI port has stopped working … read more
Aric
Aric
Engineer
46,708 satisfied customers
I am trying to connect a new Alexa—Echo. Your written
I am trying to connect a new Alexa—Echo. Your written instructions r weak and confusing. … read more
Harry
Harry
1,436 satisfied customers
I want to play my tv through my soundtouch 300 soundbar and
I want to play my tv through my soundtouch 300 soundbar and soundtouch 30 at the same time! … read more
Aric
Aric
Engineer
46,708 satisfied customers
Have a Denon AWR-x1200 and LG OLED55B6P TV. Moved to new
Have a Denon AWR-x1200 and LG OLED55B6P TV. Moved to new location and could not power front speakers with wires. Got a LG Sh-7B soundbar with wireless subwoofer. Technician hooked it up with HDMI goin… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I let a friend borrow my Bose Soundsport earphones. He
I let a friend borrow my Bose Soundsport earphones. He sync'd it to his IPad. Now I can't sync it to my phone again. It keeps syncing to his IPad. … read more
Harry
Harry
1,436 satisfied customers
I am not going to pay for this service!! Panasonic can't
Panasonic can't give model # it hangs on the wall. I am 70 years old and can't do it! … read more
Harry
Harry
1,436 satisfied customers
I have a Denon AVR x1400h receiver and have a question about
I have a Denon AVR x1400h receiver and have a question about "All Zone Stereo". Can you help me with this? … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
157 satisfied customers
I have changed servers from Century Link to Xfinity and I
I have changed servers from Century Link to Xfinity and I can't get my Echo to accept the new Server. Help! … read more
Harry
Harry
1,436 satisfied customers
I have a micro soundlink speaker which I am just setting up.
I have a micro soundlink speaker which I am just setting up. I have 30 % battery but can't insert the cable into the speaker. It goes in about 2mm but doesnt charge … read more
Harry
Harry
1,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x