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When given a command the blue light comes on and after a…

Customer Question
When given a command...

When given a command the blue light comes on and after a delay Alexa states that, my echo has lost its connection. Also says she is having trouble understanding. Then shuts down.

Technician's Assistant: What's the brand and model of your product?

Amazon. Tall model

Technician's Assistant: What have you tried so far?

Ask to play music, as for the area weather

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Light goes from circling blue to dark red and shuts down, never noticed that red color before

Submitted: 4 months ago.Category: Home Theater-Stereo
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Answered in 7 hours by:
3/16/2018
Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,609
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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