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My Denon 4800 Surround Sound System - voices are too low and…

Customer Question
My Denon 4800 Surround...

My Denon 4800 Surround Sound System - voices are too low and effects are too loud

Technician's Assistant: What is your Denon connected to or paired with? Are all cables connected tightly?

Cables are tight I have a 4K HD TV

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

Not yet

Submitted: 5 months ago.Category: Home Theater-Stereo
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Answered in 9 hours by:
3/15/2018
Technician: Louie, Technician replied 5 months ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 13,497
Experience: Have been in the business 25+ yrs., down to component level.
Verified

Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...Denon 4800 Surround Sound System..."
I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Technician: Louie, Technician replied 5 months ago

Initially, let's try check and review the basics. Proposed preliminary tries (if have not been done) and even if just for test purposes:

  • • increase the volume level/setting of the Center channel if a Center Speaker is connected;
  • • reduce all other channels;
  • • consider a RESET. A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed. If have not been done and should you be comfortable to try: Please click / tap HERE;
  • May have to be done a number of times.
  • This is very critical - a reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.
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