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Have an older sound bar and the speaker won’t work with my…

Have an older sound...

Have an older sound bar and the speaker won’t work with my tv. Has been working fine, but I think we may have hit a button on the remote and I am uncertain where our instruction manual is to figure out what went wrong.

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

Is connected to our tv. Was pairing it with an iPod when things went haywire.

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No, I haven’t.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No, thank you.

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Answered in 1 minute by:
3/14/2018
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,816
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of the soundbar and tv?

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Customer reply replied 4 months ago
Sound bar is a Bose. TV is a Vizio.

I'd really need specifics and actual model numbers to give detailed instructions,

but as a starting point take the bose remote (or look on the bose itself) and press the INPUT button, repeatedly, to cycle through the different input options until the tv sound comes back.

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Customer reply replied 4 months ago
Never mind - I got it. Thank you.

You're welcome, glad that helped.

Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,816
Experience: Custom home theater installer. Authorized dealer top brands
Verified
Nathan and 87 other Home Theater-Stereo Specialists are ready to help you
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