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My avr s720 receiver keeps loosing connection with

Customer Question
My avr s720 receiver...

My avr s720 receiver keeps loosing connection with Bluetooth. Any advise appreciated!

Technician's Assistant: What Operating System (OS) are you running on your S720?

Not sure

Technician's Assistant: How long has this been going on with your S720? What have you tried so far?

Have had unit for a while. Worked well till one day no connection. Reset phone. Receiver removed devises & re installed

Submitted: 4 months ago.Category: Home Theater-Stereo
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Answered in 2 hours by:
3/10/2018
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,721
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What phone are you using?
How far is it from the denon?

Does the issue happen with any other phones/tablets?

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Customer reply replied 4 months ago
Iphone iPad 5 feet away or less the receiver says no connection. I go to pairing and hit enter while devise is searching and says no connection Had to completely reboot demon and go through set up for the 3rd time in a few months
Technician: Nathan, Engineer replied 4 months ago

So you did the microprocessor reset on the denon?

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Customer reply replied 4 months ago
Not sure. Pressed power and tuner Chanel - & + at same time to reset unit. Start up menu followed all good now. Have done this a few times but keeps loosing Bluetooth connection
Technician: Nathan, Engineer replied 4 months ago

Yes that is a microprocessor reset (factory reset).

Have you updated the iOS on the phone recently?

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