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I junk picked Boston Acoustics BA7800 CAn't find owners

Hello I junk picked...

Hello I junk picked Boston Acoustics BA7800 CAn't find owners manual No sound from r-l surround outputs and base is next to nothing and garbled. any way to test. one tech guy I talked to said it might not be set up Thank you

Technician's Assistant: What is your Boston Acoustics connected to or paired with? Are all cables connected tightly?

To a computer all tight

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

Don' reallyknow how to do that. it has 3 wires that hook up to the computer and just 2 pair of outs 2 white and 2 red rca

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I guess not thank you

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
3/10/2018
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,570
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
please let me know what I should try

I was not able to find the BA7900 user guide but I did find the BA7500 guide and it should have a lot of similarities.

Take a look here: http://audio.manualsonline.com/manuals/mfg/boston_acoustics/ba7500.html

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Customer reply replied 4 months ago
Thank You ***** will have time to check it out

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 4 months ago
Hi The 7500 manual has nothing about the setup process or trouble shooting.

I apologize! That was the only manual available online.

I am going to give you the number to Boston Acoustics to see if they can locate the manual and send it to you. Please call: 1-***-***-****

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Customer reply replied 4 months ago
Thank You I tried them once and they said they didn't have it. That's BS. How can a company not have a record. I will try again Maybe the back speaker out is just bad and the woofer is bad. That is why I wanted the manual to see if I could trouble shoot
Customer reply replied 4 months ago
Hi I looked above and you had BA7900. This is BA7800

Yes, I accidentally wrote the wrong model number. If BA does not have the manual then unfortunately, we cannot locate it either.

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Customer reply replied 4 months ago
Thank You for your time

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,570
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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