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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1361
Experience:  Have been in the business 25+ yrs., down to component level.
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I have echo but it stop playing music what can i do. The big

Customer Question

i have echo but it stop playing music what can i do
JA: What's the brand and model of your product?
Customer: the big echo show
JA: What have you tried so far?
Customer: it stop playing music
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no i want the echo to play music
Submitted: 8 months ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your Amazon Echo question.

Expert:  Russell H. replied 8 months ago.

I will need to ask for some further details about the problem, please:

- Does the Echo device otherwise respond to commands?

- What color is the light on the Echo device, and is it strobing or moving, or standing still / steady ?