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Can not find or download drivers for my laptop for the

Customer Question
Can not find or...

Can not find or download drivers for my laptop for the wireless over the ear headphones 35II

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer Aspire E1-731 Win 7 Home Premium

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Tried downloading from Google the Bose Connect but it wont give me an option other than my Samsung galaxy tried Bose support site but nothing would download. Computer recognizes the devise but says there is no driver available

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so. That statement probably explains everything. I am a novice with just enough knowledge to be dangerous

Submitted: 4 months ago.Category: Home Theater-Stereo
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Answered in 1 hour by:
3/7/2018
Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,574
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
switched over to computer from phone. The question seems to be if I can download a driver for Win 7 to work with Bose headphones?
Technician: Harry, Customer Service replied 4 months ago

Are you not sure how to connect the headphones to the computer?

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Customer reply replied 4 months ago
Computer says headphone are there. There is no driver to make them work
Technician: Harry, Customer Service replied 4 months ago

How are you connecting them?

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Customer reply replied 4 months ago
Bluetooth
Technician: Harry, Customer Service replied 4 months ago

Once connected via bluetooth, it does not need a driver.

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Customer reply replied 4 months ago
Under devices and printers is an icon for the headphones w a yellow triangle if you click on the icon and hit troubleshoot screen says driver for Bluetooth peripheral device is not installed
Technician: Harry, Customer Service replied 4 months ago

How did you pair it with your computer?

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Customer reply replied 4 months ago
Through hardware and sound then add a Bluetooth device device showed up on next screen clicked it and hit next
Customer reply replied 4 months ago
I have a message into Bose to see if they have any input.
Technician: Harry, Customer Service replied 4 months ago

In the box at the bottom of your screen that says "type here to search" -- type in bluetooth and press enter

add it from there

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Customer reply replied 4 months ago
Harry
I appreciate your help but I will come back to another time
Thank you for your time
Rick
Technician: Harry, Customer Service replied 4 months ago

OK thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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