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I have a magic sing EG18000 that has RCA cables, however, my…

Customer Question
I have a magic...

I have a magic sing EG18000 that has RCA cables, however, my new Samsung TV8500 does not have the RCA connection. I bought from RS what I thought was the solution, nevertheless, the RCA to HDMI does not works. Can you help me please?

Technician's Assistant: How long have you had your EG18000?

More than 10 years, I called the place that sells Magic Sing, but they do not have a cable for it.

Technician's Assistant: What have you tried so far with your Samsung product?

I plugged your HDMI RCA converter composite to the Magic Sing and connected an HDMI cable to it, and connected the other HDMI end to the TV HDMI port.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 65" 8500

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, the TV menu works. What I did, I removed the HDMI from my PS, and I am using that port for the Magic Sing. The PS does work on the port.

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?

The issue is not the TV, I believe is the cables not getting the right connections. once I connect the cable to the port, nothing happend

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, what I bought was an HDMI to RCA converter composite. Is that what I need?

Submitted: 6 months ago.Category: Home Theater-Stereo
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Answered in 8 hours by:
1/9/2018
Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,615
Experience: IT at Justanswer
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Customer reply replied 6 months ago
I want a refund. This is not a site that is trying to assist you, but trying to get you to pay more money for a simple answer. So, whomever is suppose to get my money back please do so.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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